Computer Controlled Knife Cutting Machine After-sales Support

With 8 years of experience in computer controlled knife cutting machine production and R&D, we always believe that it is necessary to provide our customers with comprehensive and professional after-sales support. From detailed video guidance installation and training to reliable post-maintenance and parts product support, our team is committed to ensuring your machine runs seamlessly and efficiently. With our expertise, our goal is to make your experience with our cutting solutions smooth and reliable, so that you can focus on growing your business with confidence.

Video Training We know that mastering a new machine takes time, which is why we offer tailor-made videos for each different cutting machine. Our step-by-step instructional videos cover everything from initial setup to advanced operating techniques. If you have any new questions during use, you can contact us in time and our technicians will solve them for you in time, helping your team gain confidence in using the machine safely and efficiently.   MORE

On-Line Installation Service To ensure that you can strive to install some parts of the computer controlled knife cutting machine, our experienced technicians shoot videos for different machines in advance, carefully explain each step, and ensure that customers can understand it after getting the video. This is very important. If there are any new problems during the installation process, they can be solved through online videos MORE

Maintenance Support We will film the parts of the machine that will need maintenance in advance and give them to customers for reference in advance, so that they can maintain the machine safely and smoothly in the future. Of course, we can explain these processes in detail to customers through online videos. Regular maintenance services can extend the life of the machine and help avoid unexpected downtime. Whether it is regular blade replacement, system inspection or software update, our maintenance support is designed to keep your equipment in optimal condition. MORE

We have summarized some of the issues that customers are most concerned about in daily inquiries.

After-Sales Support FAQs

Client: What kind of help or training can we get after purchasing the machine?

Firstly, after the machine is delivered, we will give you videos/documents on how to install the machine (sometimes not necessary), how to connect the power, how to install the smart system, how to unlock the machine after installation, how to install the software package, how to adjust and test the cutting task, etc. Secondly, if you encounter any problems during the process, you can always contact us by phone/social media/email. If necessary, our support team is available for real-time assistance via phone or online chat. If an issue arises, we work with you to identify and resolve it promptly. For complex cases, our technical team can arrange remote diagnostics to ensure quick solutions. We aim to minimize any downtime and keep your production moving smoothly.

Client: What happens if a part needs replacing?

We offer a full range of compatible replacement parts and accessories for all machine models. Based on the machine's usage and maintenance history, or if you need us to recommend the right cutting tool for your new material, we will promptly provide you with the right accessories, and if you don't know how to operate, we will provide a video guide to install the replacement parts to get the machine back to optimal condition as soon as possible.Our spare parts support is available regardless of whether the machine is within the warranty period or not.

Client: Will there be ongoing updates for the machine’s software?

Yes, as part of our commitment to after-sales support, we provide software updates to improve functionality and add new features to keep your machine up to date with industry standards. We will notify you of any new updates and provide clear instructions for installing them, ensuring your machine continues to operate at peak performance.

Client: What should I do if the machine isn’t performing as expected?

If you notice any issues, such as unexpected cutting deviations or inconsistent suction, our technical team is ready to help. We will guide you through common checks and calibrations that can often resolve these issues. For persistent issues, we can arrange for a more in-depth diagnostic or repair service.

Client: How often should I perform routine maintenance?

Routine maintenance schedules depend on how often the machine is used. For high-use production environments, weekly checks are recommended to ensure peak performance. For lighter or occasional use, monthly maintenance is generally sufficient. We can provide the necessary maintenance videos, so you can rest assured that you will not make mistakes when operating the machine, ensuring that your machine remains efficient and reliable.

Client:  What if I need to relocate or transport the machine?

Our team can provide specific instructions for safely disassembling and moving the machine, minimizing the risk of damage. We also offer guidance on recalibrating the machine after relocation to ensure it maintains precise operation in the new location.

Contact us for more information

Email: cutcnc@chn-rubber.com

WhatsApp: +8615222735180